Frequently asked questions

Every product page lists the full ingredient list, the plant part used and the net size. If a detail is missing on a page, ask us and we will add it — we do not publish a product we cannot document.

We do not currently display any organic certification, because certification details have not been supplied or verified yet. Where a grower is certified, the certificate and issuing body will be listed on the product page.

Please speak to a qualified practitioner or pharmacist before combining herbal products with medication, and before use during pregnancy or breastfeeding. Our team cannot provide medical advice.

No. You can complete checkout as a guest. Customer accounts will be added in a future update.

Card payments are not enabled yet. At the moment you can choose bank transfer, cash on delivery, or request an invoice, and we confirm the arrangements by email. A payment provider will be reviewed and connected before live card payments are accepted.

Contact us as soon as possible with your order number. If the parcel has not been packed, we can usually adjust it.

Delivery regions, fees and free-delivery thresholds are configured by the store and shown at checkout before you confirm an order. Current delivery zones are listed on the shipping page.

Dispatch and transit times are confirmed by email once your order is packed. These timings are placeholders until the company confirms its courier arrangements.

Unopened products in original packaging can normally be returned within the window stated on the returns page. For hygiene reasons, opened teas, oils and balms cannot be resold and are handled case by case.

Send us a photo of the parcel and its contents within 48 hours of delivery and we will arrange a replacement or refund.