Shipping & delivery

Delivery zones are configurable by the store. The current list of regions served is shown during checkout, and orders outside those regions cannot be completed.

[Add the confirmed list of countries or regions served, and any courier restrictions.]

Orders are packed in the studio, normally within two working days of payment confirmation. Small-batch products occasionally need a little longer; if that applies to your order we will email you first.

[Confirm the real cut-off time, packing days and any seasonal exceptions.]

Shipping fees and the free-delivery threshold are set by the store and displayed in your bag and at checkout before you confirm the order. No fee is added after checkout.

[Insert your real delivery rates and the conditions for free delivery.]

Botanicals are packed in recyclable glass or paper with a protective outer box. If a parcel arrives damaged, contact us with photographs within 48 hours so we can replace it.

Where the courier provides tracking, the number is emailed when the parcel leaves the studio.

[Add the courier names you use and their tracking process.]