Returns & refunds

Unopened products in their original packaging can be returned within the window stated by the store at the time of your order.

[Set your returns window in the dashboard, then replace this paragraph with the confirmed number of days.]

For hygiene and food-safety reasons, opened teas, oils, balms and tinctures cannot be resold and are not normally returnable. If a product is faulty, damaged or not what you ordered, contact us and we will resolve it.

Email us with your order number, the product and the reason for the return. We reply with return instructions and the address to send the parcel to.

Please do not send a parcel before we confirm — unannounced returns can be refused by the courier.

Once a returned parcel is received and checked, refunds are issued to the original payment method. Delivery charges are refunded only where the return is due to our error or a faulty product.

[Specify how long refunds take with your payment provider once a provider is connected.]

Send photographs of the parcel and its contents within 48 hours of delivery. We will arrange a replacement or refund, including any delivery charge paid.